1. Who we are
Gill & Sons Developments Pty Ltd (ABN 91 702 751 746) is a property development and construction company based in Melbourne VIC. We provide land development, project management, building and construction services to clients across metropolitan Melbourne and surrounding regions. This Privacy Policy explains how we collect, use, disclose and safeguard personal information provided to us through our website at https://gillsonsdevelopments.online, by email, over the phone, or in person.
2. The Australian Privacy Principles
We are bound by the Privacy Act 1988 (Cth), which sets out thirteen Australian Privacy Principles (APPs) governing the handling of personal information. These principles cover the collection, use, disclosure, quality, security and access of personal information. Wherever we handle personal information, we do so in accordance with the APPs and this policy.
3. What personal information we collect
The types of personal information we may collect include:
- Your name and contact details, including your email address and, where relevant to a project, your postal address;
- Details of your enquiry, including information about the property, site or development project you wish to discuss;
- Information you provide when requesting a quotation or engaging our services, such as project requirements, budget parameters and site access details;
- Records of communications between you and our team, including emails and correspondence relating to projects or quotations;
- Where required for contractual or regulatory purposes, information such as business names, company details and payment-related records.
We do not knowingly collect sensitive information (such as health, racial or religious information) through this website, and we ask that you do not send us such information unless it is genuinely necessary for your enquiry.
4. How we collect personal information
We collect personal information in the following ways:
- Directly from you, when you complete a form on our website, send us an email, submit a quote request, or speak with a member of our team;
- Through our website, including through standard technical logs such as IP addresses, browser types and pages visited;
- From third parties where you have consented to this or where it is reasonably necessary for our business functions, such as consultants, subcontractors or referral partners involved in a project.
Where it is reasonable and practicable to do so, we collect personal information directly from you. If we collect information about you from another source, we will handle it in accordance with the APPs.
5. Why we collect and use personal information
We collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and providing information about our property development and construction services;
- Preparing quotations, tenders and project proposals;
- Planning, delivering and managing construction and development projects;
- Meeting legal, regulatory, contractual, taxation and record-keeping obligations;
- Managing our business operations, including engagement of consultants, suppliers and subcontractors;
- Improving our website, services and client communications.
We will not use or disclose personal information for a purpose other than the primary purpose of collection, unless you have consented to the secondary use, the information is not sensitive information and the secondary use is directly related to the primary purpose, or the use is otherwise permitted or required by law.
6. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for the purposes described above, including:
- Consultants, engineers, architects, surveyors and subcontractors engaged on your project;
- Professional advisers such as solicitors, accountants and insurers;
- Service providers who host or support our website, email and business systems;
- Government agencies, councils and regulatory bodies where required by law or for permits and approvals.
We take reasonable steps to ensure that any third party we engage handles personal information in a manner consistent with the APPs. We do not sell personal information to third parties.
7. Overseas disclosure
Some of our service providers, including cloud hosting and email providers, may store or process data outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles, consistent with APP 8.
8. Cookies and website analytics
Our website may use cookies and similar technologies to improve site functionality and understand how visitors use the site. Cookies are small text files stored on your device. You may configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function fully without them. Analytical data collected via cookies is used in aggregate form and is not intended to identify individual visitors.
9. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include limiting access to personal information to team members and service providers who need it for legitimate business purposes, and using appropriate technical and organisational safeguards. When personal information is no longer required, and we are not required to retain it by law, we take reasonable steps to destroy or de-identify it.
10. Access to and correction of your personal information
You have a right under APP 12 to request access to the personal information we hold about you, and under APP 13 to request the correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the details below. We will respond within a reasonable period. In some circumstances, we may decline a request for access or correction, in which case we will provide you with written reasons and information about how to complain if you disagree with our decision. We will not charge you for making a request, though we may charge a reasonable fee for providing access where permitted by the APPs.
11. Marketing communications and opt-out
We may occasionally send updates about our projects and services where you have consented to receive them or where the relevant message-consumer laws permit. Every marketing communication we send will include a simple way to opt out of future communications. If you no longer wish to hear from us, simply follow the opt-out instructions or email us at the address below, and we will stop sending marketing material.
12. Anonymity and pseudonymity
Where it is practical and lawful to do so, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, in most cases we will need your name and contact details to respond to your enquiry, prepare a quotation, or manage a project effectively.
13. Complaints and feedback
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us with the details of your concern. We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it fairly, and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. The current version will always be published on this page, along with the date of the most recent update. We encourage you to review this policy periodically.
15. Contact us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
- Business: Gill & Sons Developments Pty Ltd
- ABN: 91 702 751 746
- Location: Melbourne VIC, Australia
- Email: ceo@gillsonsdevelopments.online
- Website: https://gillsonsdevelopments.online
You may also wish to review our Terms and Conditions or learn more about our work on the About and Services pages. If you are ready to discuss a project, you can request a quotation via our quote page or reach us through the contact page.